Booking terms and conditions
1. Contractual terms and conditions
1.1 A booking made with Longleys Private Hire Limited (‘Longleys’) is an offer by the person or company first named (the ‘Customer’) on the (or the online version of it) ‘Account Application Form’) to enter into a contract with Longleys for the provision of its services on an account basis. A contract and offer of account will be concluded only upon issue by Longleys to the customer of written confirmation that the application has been accepted. Cash customers will be deemed to have agreed with these conditions verbally at the time of making a booking.
1.2 Longleys reserves the right in its absolute discretion, and without giving reasons, to reject any application and to decline to enter into a contract.
1.3 A contract shall only be concluded on the terms and conditions contained on the terms listed in this document. The contract shall be personal to both parties and absolutely non-assignable.
1.4 The Customer shall notify Longleys of any change in the particulars given at the commencement of any contract. Alterations take effect on the date shown in a confirmation notice issued by Longleys to the Customer.
2. Bookings
2.1 Unless agreed otherwise, no bookings will be accepted by Longleys unless the Customer’s PIN (Personal Identification Number) or password is quoted. Longleys is entitled to assume that any person who correctly quotes the Customer’s name and PIN or Password has authority to make the booking on behalf of the Customer. The Customer is solely responsible for safeguarding the confidentiality of such information and shall be liable for the cost of all bookings made by any such person whether or not in fact authorised by it. Should the customer request to waive the requirement for a PIN or account password, this clause will apply as if a PIN or password had been requested and given accordingly.
2.2 Longleys may in its absolute discretion without liability and without giving reasons refuse to accept any booking.
2.3 All accepted bookings are confirmed at the time of the booking. The Customer is liable for all charges incurred from the time when the vehicle is assigned to the booking until completion of the assignment or sooner cancellation. In the event of cancellation by the Customer or passenger(s), the Customer is also liable for the cancellation charges.
a copy of which is available on request from Longleys. The liability of Longleys in the event of cancellation is set out at 4.4.
3. Charges
Charges will be made on the basis of the Price List. Items and bases of charging include:
3.1 A minimum fixed charge for every hiring.
3.2 A charge for waiting time over a set threshold will be applicable.
3.3 In the event of a vehicle being soiled by a passenger, a ‘soiling charge’ will be applied.
3.4 An administration charge may be charged to your account.
3.5 VAT as appropriate.
3.6 In the event you have paid in advance for a journey via credit or debit card, and then subsequently cancel the booking (or otherwise fail to travel), we will review the circumstances and a refund may be issued, but we will retain: 1. Any call-out charge or minimum hire if the car has been despatched. 2. Any waiting time accrued. 3. At a minimum, a cancellation fee to cover our transaction and administration costs (This is currently £0.50). Refunds are reviewed within 48 hours, and should reach your account within 7 days.
We will review our prices from time to time. We will advise you in writing before making any change to your prices which is higher than inflation (according to the Bank of England’s latest published rates). For reasons of competitive sensitivity we are not able to publish our prices online. Should you require information about your prices at any time, please contact our office and we will reply to your request.
4. Extent of Longleys’ Liability
4.1 Any quoted pick up or journey times are best estimates only and whilst it uses all reasonable efforts to convey passenger(s) to their destinations in the shortest possible time, Longleys shall have no liability if a pick up or journey time exceeds any estimate given or otherwise exceeds the Customer’s or the passenger(s)’ expectations for whatever reason nor shall Longleys have any other liability to the Customer or the passenger(s) in connection with the time at which the passenger(s) reach or fail to reach the destination.
4.2 Longleys shall have no liability for any damage, loss, costs claims or expenses (whether foreseeable or not) incurred or suffered by the Customer or the passenger(s) (other than in the event of death or personal injury) by virtue of eventualities or occurrences acts or omissions including on the part of the driver outside of the reasonable control of Longleys.
4.3 It shall be for the Customer and/or the passenger(s) to ensure that valuable, unusual or any other items are covered by appropriate insurance. Longleys cannot entertain any claim for loss of or damage to any such items.
4.4 If Longleys cancels a booking it shall have no liability to the Customer or intended passenger(s) if it has used reasonable endeavours to fulfil the booking and to notify the Customer of the cancellation. In such an event, Longleys may, with the Customer’s consent, arrange for an alternative car service provider to fulfil the booking on its behalf.
4.5 Any claim or complaint shall be notified by the Customer to Longleys within 21 days of the date of the invoice containing the relevant booking.
5. Payment
5.1 Unless agreed otherwise, invoices are issued monthly to the address and relevant person indicated on the Account Application Form. Each invoice only covers bookings up to the end of the applicable calendar month.
5.2 Settlement in full is due 21 days from the invoice date.
5.3 Longleys reserves the right to charge interest on unpaid accounts at the base rate of HSBC Bank Plc plus 4% accruing on a daily basis.
5.4 The Customer shall pay to Longleys any reasonable expenses (including those charged by any debt collection agency) together with all legal and court costs incurred in the collection of any overdue payment and the minimum charge in this respect shall be £10.
5.5 Pre-authorised account payment is not available at this time.
5.6 Queries must be notified in writing to Longleys within 21 days of receipt of the invoice after which date the Customer shall not be entitled to dispute the amount shown save for manifest or gross error.
5.7 Any deposit paid in connection with your account may be forfeit in the event of ongoing late payment of invoices.
6. Termination of Account
6.1 Accounts are terminable by either party in writing on seven days’ notice at any time without any reason being given and may also with immediate effect be terminated by Longleys without notice at any time if any amount is due and unpaid by the Customer.
6.2 Upon termination of the account for whatever reasons all sums payable to or chargeable by Longleys, or otherwise appearing on the Customer’s account, shall become immediately due and payable in full if not already due and payable.
7. Alteration to these Terms & Conditions
Longleys reserves the right to alter or vary these terms and conditions in any respect at its absolute discretion upon notifying the Customer of the relevant alterations and of the date upon which such alterations take effect.
8. Applicable Law
The laws of England and Wales apply.
1.1 A booking made with Longleys Private Hire Limited (‘Longleys’) is an offer by the person or company first named (the ‘Customer’) on the (or the online version of it) ‘Account Application Form’) to enter into a contract with Longleys for the provision of its services on an account basis. A contract and offer of account will be concluded only upon issue by Longleys to the customer of written confirmation that the application has been accepted. Cash customers will be deemed to have agreed with these conditions verbally at the time of making a booking.
1.2 Longleys reserves the right in its absolute discretion, and without giving reasons, to reject any application and to decline to enter into a contract.
1.3 A contract shall only be concluded on the terms and conditions contained on the terms listed in this document. The contract shall be personal to both parties and absolutely non-assignable.
1.4 The Customer shall notify Longleys of any change in the particulars given at the commencement of any contract. Alterations take effect on the date shown in a confirmation notice issued by Longleys to the Customer.
2. Bookings
2.1 Unless agreed otherwise, no bookings will be accepted by Longleys unless the Customer’s PIN (Personal Identification Number) or password is quoted. Longleys is entitled to assume that any person who correctly quotes the Customer’s name and PIN or Password has authority to make the booking on behalf of the Customer. The Customer is solely responsible for safeguarding the confidentiality of such information and shall be liable for the cost of all bookings made by any such person whether or not in fact authorised by it. Should the customer request to waive the requirement for a PIN or account password, this clause will apply as if a PIN or password had been requested and given accordingly.
2.2 Longleys may in its absolute discretion without liability and without giving reasons refuse to accept any booking.
2.3 All accepted bookings are confirmed at the time of the booking. The Customer is liable for all charges incurred from the time when the vehicle is assigned to the booking until completion of the assignment or sooner cancellation. In the event of cancellation by the Customer or passenger(s), the Customer is also liable for the cancellation charges.
a copy of which is available on request from Longleys. The liability of Longleys in the event of cancellation is set out at 4.4.
3. Charges
Charges will be made on the basis of the Price List. Items and bases of charging include:
3.1 A minimum fixed charge for every hiring.
3.2 A charge for waiting time over a set threshold will be applicable.
3.3 In the event of a vehicle being soiled by a passenger, a ‘soiling charge’ will be applied.
3.4 An administration charge may be charged to your account.
3.5 VAT as appropriate.
3.6 In the event you have paid in advance for a journey via credit or debit card, and then subsequently cancel the booking (or otherwise fail to travel), we will review the circumstances and a refund may be issued, but we will retain: 1. Any call-out charge or minimum hire if the car has been despatched. 2. Any waiting time accrued. 3. At a minimum, a cancellation fee to cover our transaction and administration costs (This is currently £0.50). Refunds are reviewed within 48 hours, and should reach your account within 7 days.
We will review our prices from time to time. We will advise you in writing before making any change to your prices which is higher than inflation (according to the Bank of England’s latest published rates). For reasons of competitive sensitivity we are not able to publish our prices online. Should you require information about your prices at any time, please contact our office and we will reply to your request.
4. Extent of Longleys’ Liability
4.1 Any quoted pick up or journey times are best estimates only and whilst it uses all reasonable efforts to convey passenger(s) to their destinations in the shortest possible time, Longleys shall have no liability if a pick up or journey time exceeds any estimate given or otherwise exceeds the Customer’s or the passenger(s)’ expectations for whatever reason nor shall Longleys have any other liability to the Customer or the passenger(s) in connection with the time at which the passenger(s) reach or fail to reach the destination.
4.2 Longleys shall have no liability for any damage, loss, costs claims or expenses (whether foreseeable or not) incurred or suffered by the Customer or the passenger(s) (other than in the event of death or personal injury) by virtue of eventualities or occurrences acts or omissions including on the part of the driver outside of the reasonable control of Longleys.
4.3 It shall be for the Customer and/or the passenger(s) to ensure that valuable, unusual or any other items are covered by appropriate insurance. Longleys cannot entertain any claim for loss of or damage to any such items.
4.4 If Longleys cancels a booking it shall have no liability to the Customer or intended passenger(s) if it has used reasonable endeavours to fulfil the booking and to notify the Customer of the cancellation. In such an event, Longleys may, with the Customer’s consent, arrange for an alternative car service provider to fulfil the booking on its behalf.
4.5 Any claim or complaint shall be notified by the Customer to Longleys within 21 days of the date of the invoice containing the relevant booking.
5. Payment
5.1 Unless agreed otherwise, invoices are issued monthly to the address and relevant person indicated on the Account Application Form. Each invoice only covers bookings up to the end of the applicable calendar month.
5.2 Settlement in full is due 21 days from the invoice date.
5.3 Longleys reserves the right to charge interest on unpaid accounts at the base rate of HSBC Bank Plc plus 4% accruing on a daily basis.
5.4 The Customer shall pay to Longleys any reasonable expenses (including those charged by any debt collection agency) together with all legal and court costs incurred in the collection of any overdue payment and the minimum charge in this respect shall be £10.
5.5 Pre-authorised account payment is not available at this time.
5.6 Queries must be notified in writing to Longleys within 21 days of receipt of the invoice after which date the Customer shall not be entitled to dispute the amount shown save for manifest or gross error.
5.7 Any deposit paid in connection with your account may be forfeit in the event of ongoing late payment of invoices.
6. Termination of Account
6.1 Accounts are terminable by either party in writing on seven days’ notice at any time without any reason being given and may also with immediate effect be terminated by Longleys without notice at any time if any amount is due and unpaid by the Customer.
6.2 Upon termination of the account for whatever reasons all sums payable to or chargeable by Longleys, or otherwise appearing on the Customer’s account, shall become immediately due and payable in full if not already due and payable.
7. Alteration to these Terms & Conditions
Longleys reserves the right to alter or vary these terms and conditions in any respect at its absolute discretion upon notifying the Customer of the relevant alterations and of the date upon which such alterations take effect.
8. Applicable Law
The laws of England and Wales apply.
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